Remote Bilingual Customer Service Rep (Spanish/English)

Embedded Shishya; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

11 paid holidays

Paid time off

401(k) plan

Job summary

Oscar Health is hiring a Bilingual Customer Service Representative for its Member and Provider Services team. This remote role, based in Florida, involves handling daily customer interactions and back-office tasks within established SOPs, reporting to the Concierge Operations Manager.

You will support members, brokers, providers, and Oscar vendors across multiple channels, manage a caseload, and help drive process improvements while complying with PHI regulations.

Qualifications

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member PHI
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Bilingual Spanish/English

Customer service

Data entry

Google Suite

Microsoft Office

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Oscar Health is hiring a Bilingual Customer Service Representative for its Member and Provider Services team. This remote role, based in Florida, involves handling daily customer interactions and back-office tasks within established SOPs, reporting to the Concierge Operations Manager.

You will support members, brokers, providers, and Oscar vendors across multiple channels, manage a caseload, and help drive process improvements while complying with PHI regulations.