Remote Health Care Support Specialist (Bilingual)

Oscar Health; Florida; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

15 days vacation per year

Job summary

Oscar Health is seeking a Customer Service Representative to join our Member and Provider Services team. This remote role, for Florida residents, handles daily customer interactions and back-office tasks within our health insurance platform.

You will report to the Concierge Operations Manager and contribute to process improvements while ensuring PHI compliance and high-quality service. This position offers hourly pay and benefits, with travel for team events as needed.

Qualifications

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ Months of healthcare experience
• High school diploma or GED

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member PHI
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Customer service

Communication

Phone support

Bilingual Spanish/English

Education

High school diploma or GED

Tools

G Suite / Microsoft Office

Job description

Oscar Health is seeking a Customer Service Representative to join our Member and Provider Services team. This remote role, for Florida residents, handles daily customer interactions and back-office tasks within our health insurance platform.

You will report to the Concierge Operations Manager and contribute to process improvements while ensuring PHI compliance and high-quality service. This position offers hourly pay and benefits, with travel for team events as needed.