Remote Health Insurance Customer Advocate

Oscar Health; Phoenix (AZ); Teletrabalho; USD 26 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid holidays

Parental leave

Wellness time

Resumo da oferta

Oscar Health is hiring a Customer Service Representative to support our Member and Provider Services team in a remote role open to Arizona residents. The position focuses on high-volume customer interactions and back-office tasks with standard procedures.

Pay ranges from $19.00 to $21.00 per hour, with benefits and vacation accrual. You will report to the Concierge Operations Manager and collaborate with members, brokers, providers, and Oscar vendors.

Qualificações

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ Months of healthcare experience.
• High school diploma or GED.

Responsabilidades

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member PHI
• Compliance with all applicable laws and regulations
• Other duties as assigned

Conhecimentos

Customer service

Bilingual Spanish/English

Data entry

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Oscar Health is hiring a Customer Service Representative to support our Member and Provider Services team in a remote role open to Arizona residents. The position focuses on high-volume customer interactions and back-office tasks with standard procedures.

Pay ranges from $19.00 to $21.00 per hour, with benefits and vacation accrual. You will report to the Concierge Operations Manager and collaborate with members, brokers, providers, and Oscar vendors.