Remote Bilingual Customer Service Associate (Spanish/English)

Oscar Health; Phoenix (AZ); On-site; USD 42,000 - 44,000; Full time

Job summary

Oscar Health is hiring a bilingual Customer Service Representative to join our Member and Provider Services team. This remote role serves members and providers from an Arizona home office, with occasional travel for team events.

Reporting to the Concierge Operations Manager, you may earn an additional $1 per hour after bilingual assessment and enjoy benefits plus 15 days vacation accrual annually.

Qualifications

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ year of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience
• High school diploma or GED

Responsibilities

• Develop a comprehensive understanding of the Oscar business model and processes.
• Interact with members, brokers, providers, and Oscar vendors through multiple channels as needed.
• Manage an assigned caseload while maintaining service delivery, productivity, and quality.
• Form working relationships with all partners and support the leadership team by identifying issues.
• Monitor and escalate health of work-in-progress and ensure timely resolutions.
• Participate in process improvement projects and comply with PHI regulations.

Skills

Bilingual: Spanish-English

Customer service experience

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Oscar Health is hiring a bilingual Customer Service Representative to join our Member and Provider Services team. This remote role serves members and providers from an Arizona home office, with occasional travel for team events.

Reporting to the Concierge Operations Manager, you may earn an additional $1 per hour after bilingual assessment and enjoy benefits plus 15 days vacation accrual annually.