Remote Bilingual Healthcare Support (English–Farsi)

TTEC; Madison (WI); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is hiring a Farsi-English bilingual Healthcare Customer Service Representative. This remote role, based from your home in California, supports consumers with healthcare benefit questions and strives to deliver a compassionate, accurate customer experience.

You’ll handle calls, research information across systems, and guide customers through healthcare options while maintaining quality service. A supportive team and ongoing training accompany a culture that values humanity, diversity, and

Qualifications

• At least 6 months of customer service experience.
• Bilingual in English and Farsi.
• High school diploma or equivalent.
• Comfort working with computer systems and Windows-based applications.
• A distraction free, designated home workspace.
• A secure, high speed wired internet connection (minimum 25 mbps).

Responsibilities

• Answer incoming calls from customers.
• Engage thoughtfully with customers to understand their needs.
• Conduct research across multiple systems to resolve questions.
• Provide clear, accurate information to help consumers navigate healthcare options.
• Manage a high volume of interactions while maintaining quality and professionalism.
• Follow a set schedule, including designated breaks and lunches.

Skills

Bilingual English-Farsi

Customer service

Empathy

Computer literacy

Education

High school diploma or equivalent

Tools

Windows-based applications

CRM systems

Job description

TTEC is hiring a Farsi-English bilingual Healthcare Customer Service Representative. This remote role, based from your home in California, supports consumers with healthcare benefit questions and strives to deliver a compassionate, accurate customer experience.

You’ll handle calls, research information across systems, and guide customers through healthcare options while maintaining quality service. A supportive team and ongoing training accompany a culture that values humanity, diversity, and