Bilingual Healthcare Support Rep (Arabic/English) – Remote

teletech; Austin (TX); Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health and wellness incentives

PTO

Tuition reimbursement

Job summary

TTEC is seeking an Arabic-English bilingual Healthcare Customer Service Representative to work remotely from your home in California. In this role you will answer calls, assist consumers with their healthcare benefit questions, and navigate multiple systems to provide accurate information with empathy and professionalism.

You’ll report to a Team Lead and be part of a global, inclusive culture. The position includes competitive hourly pay and benefits based on position.

Qualifications

• At least 6 months of customer service experience.
• Bilingual in English and Arabic.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness to customer’s needs.
• Comfort working with computer systems and Windows based applications.
• A distraction free, designated home workspace.
• A secure, high speed wired internet connection (minimum 25 mbps).

Responsibilities

• Answer incoming calls from customers.
• Engage thoughtfully with customers to understand their needs.
• Conduct research across multiple systems to resolve questions.
• Provide clear, accurate information to help consumers navigate healthcare options.
• Manage a high volume of interactions while maintaining quality and professionalism.
• Follow a set schedule, including designated breaks and lunches.

Skills

Bilingual EN/AR

Customer service experience

Empathy

Computer skills

Home office setup

Education

High School Diploma

Job description

TTEC is seeking an Arabic-English bilingual Healthcare Customer Service Representative to work remotely from your home in California. In this role you will answer calls, assist consumers with their healthcare benefit questions, and navigate multiple systems to provide accurate information with empathy and professionalism.

You’ll report to a Team Lead and be part of a global, inclusive culture. The position includes competitive hourly pay and benefits based on position.