Remote Bilingual Arabic/English Healthcare Support

teletech; Austin (TX); Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking an Arabic-English bilingual Healthcare Customer Service Representative to work remotely from California. You’ll help customers navigate healthcare benefit options, answer questions, and research across systems to resolve issues.

You’ll report to a Team Lead, require at least 6 months of experience, and bring strong empathy. A secure home workspace and reliable internet are essential for success at TTEC.

Qualifications

• At least 6 months of customer service experience.
• Bilingual in English and Arabic.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness to customers’ needs.
• Comfort with computer systems and Windows applications.

Responsibilities

• Answer incoming calls from customers.
• Engage with customers to understand their needs.
• Research across multiple systems to resolve questions.
• Provide clear, accurate information to help navigate healthcare options.
• Manage a high volume of interactions with quality and professionalism.

Skills

Bilingual English-Arabic

Education

High school diploma or equivalent

Job description

TTEC is seeking an Arabic-English bilingual Healthcare Customer Service Representative to work remotely from California. You’ll help customers navigate healthcare benefit options, answer questions, and research across systems to resolve issues.

You’ll report to a Team Lead, require at least 6 months of experience, and bring strong empathy. A secure home workspace and reliable internet are essential for success at TTEC.