Remote Bilingual Russian-English Healthcare Support

teletech; Austin (TX); Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is hiring a Russian-English bilingual Healthcare Customer Care Representative to support patients remotely from a home office in California. You will handle inbound calls, help customers with healthcare benefit questions, and resolve issues with empathy and professionalism.

The role emphasizes accurate guidance, multi-system research, and a high-volume support mindset. Training, development, and a collaborative global team are highlights of this position.

Qualifications

• Minimum 6 months of customer service experience.
• Bilingual English and Russian.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness to customer needs.
• Comfort working with computer systems and Windows-based applications.
• A distraction free, designated home workspace and reliable internet.

Responsibilities

• Answer incoming calls from customers.
• Engage thoughtfully with customers to understand their needs.
• Conduct research across multiple systems to resolve questions.
• Provide clear, accurate information to help consumers navigate healthcare options.
• Manage a high volume of interactions while maintaining quality and professionalism.
• Follow a set schedule, including designated breaks and lunches.

Skills

Customer service experience

Bilingual English/Russian

Empathy

Windows-based applications

Home workspace setup

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

TTEC is hiring a Russian-English bilingual Healthcare Customer Care Representative to support patients remotely from a home office in California. You will handle inbound calls, help customers with healthcare benefit questions, and resolve issues with empathy and professionalism.

The role emphasizes accurate guidance, multi-system research, and a high-volume support mindset. Training, development, and a collaborative global team are highlights of this position.