Remote Bilingual Healthcare Support Specialist

TTEC; Madison (WI); On-site; USD 27,552 - 34,440; Full time

Job summary

Your potential has a place here with TTEC’s award winning employment experience. As a Vietnamese-English Bilingual Healthcare Customer Service Representative, you’ll work remotely from your home in California, supporting consumers with healthcare benefit needs.

You’ll engage thoughtfully, resolving questions across systems while delivering empathetic service. We offer a supportive culture, structured training, and opportunities for growth within a global team.

Qualifications

• 6 months of customer service experience or more.
• Bilingual in English and Vietnamese.
• High school diploma or equivalent.

Responsibilities

• Answer incoming calls from customers.
• Engage with customers to understand their needs.
• Conduct research across multiple systems to resolve questions.
• Provide clear, accurate information to help navigate healthcare options.
• Manage a high volume of interactions with quality and professionalism.
• Follow a set schedule with breaks and lunches.

Skills

Bilingual English-Vietnamese

Customer service

Empathy

Windows-based applications

Home workspace

Education

High school diploma

Tools

Windows

Job description

Your potential has a place here with TTEC’s award winning employment experience. As a Vietnamese-English Bilingual Healthcare Customer Service Representative, you’ll work remotely from your home in California, supporting consumers with healthcare benefit needs.

You’ll engage thoughtfully, resolving questions across systems while delivering empathetic service. We offer a supportive culture, structured training, and opportunities for growth within a global team.