Remote Bilingual French Customer Experience Case Manager

Percepta LLC; Melbourne (FL); Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

Tuition Reimbursement

EAP

Employee Discounts

Job summary

Percepta LLC in Melbourne, FL is seeking a Customer Service Case Manager (Bilingual French) to deliver exceptional customer experiences remotely. You will handle inquiries via calls, emails, and chats, guiding customers through pre-purchase information and resolving issues with a focus on loyalty and satisfaction.

The role requires bilingual English/Canadian French proficiency, at least two years in customer service or related fields, and strong communication skills.

Qualifications

• High school diploma required; an Associate or bachelor’s degree is preferred.
• Bilingual English and Canadian French (Fluent) – must pass verbal and written assessments.
• A minimum of two years of experience in customer service, call center, hospitality, public relations, or sales.
• Experience in a luxury field (hospitality or brand product) is a plus.
• Knowledge of the automotive industry is a plus.
• Typing skills (minimum of 30 words per minute).

Responsibilities

• Deliver an exceptional customer experience by guiding customers through pre-purchase information and dealer connections.
• Serve as a knowledgeable resource for product information, sales inquiries, and service support via calls, emails, and chats.
• Actively listen to customer needs, manage interactions, and resolve inquiries using available resources.
• Serve as a liaison between customers, dealerships, and internal teams to ensure timely follow-up and issue resolution.
• Document customer interactions accurately and maintain organized written communication.

Skills

Bilingual English/French

Customer service

Call center

Communication

Typing 30wpm

Education

High school diploma

Tools

CRM software

MS Office

Job description

Percepta LLC in Melbourne, FL is seeking a Customer Service Case Manager (Bilingual French) to deliver exceptional customer experiences remotely. You will handle inquiries via calls, emails, and chats, guiding customers through pre-purchase information and resolving issues with a focus on loyalty and satisfaction.

The role requires bilingual English/Canadian French proficiency, at least two years in customer service or related fields, and strong communication skills.