Remote Bilingual Fleet Analytics & Customer Success Lead

HRU-Tech; Indianapolis (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

HRU-Tech is seeking a highly organized Bilingual Customer Success & Fleet Analytics Specialist to support a global digital solutions team. This 100% remote contract role focuses on fleet analytics, alert triage, customer reporting, onboarding support, and CS operational processes.

The successful candidate will standardize CS operations, enhance scalability, and help deliver consistent, data-driven insights to customers worldwide. Spanish bilingualism is required.

Qualifications

• Bilingual in English and Spanish, both written and verbal.
• Strong analytical skills to evaluate fleet trends and equipment health.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customer activities and reporting requirements.
• Strong written and verbal communication; ability to create clear reports and docs.
• Ability to collaborate with cross-functional teams and work remotely.

Responsibilities

• Analyze fleet trends, issues, and equipment health patterns.
• Develop standardized customer health reports and fleet summaries.
• Coordinate onboarding activities for new customers and sites.
• Maintain CS templates, process documentation, and governance materials.
• Collaborate with Customer Success, Product, Engineering, and regional teams.
• Support scalable processes across the customer base.

Skills

Bilingual English/Spanish

Analytical skills

Organizational skills

Reporting & documentation

Remote work capability

Tools

Dashboarding tools

KPI tracking software

Job description

HRU-Tech is seeking a highly organized Bilingual Customer Success & Fleet Analytics Specialist to support a global digital solutions team. This 100% remote contract role focuses on fleet analytics, alert triage, customer reporting, onboarding support, and CS operational processes.

The successful candidate will standardize CS operations, enhance scalability, and help deliver consistent, data-driven insights to customers worldwide. Spanish bilingualism is required.