Bilingual Customer Success Ops Analyst – Fleet Analytics

Axiom Path; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Long-term contract through Dec 2028

Job summary

Axiom Path is seeking a proactive Customer Success Operations & Analytics professional to support a global digital solutions portfolio for equipment and fleet customers. The role focuses on standardizing CS processes, analytics, reporting, and operational practices as the customer base scales.

The successful candidate will analyze fleet trends, develop customer-ready materials, and create dashboards and KPI summaries.

Qualifications

• Bilingual English and Spanish proficiency required, both written and verbal.
• Experience supporting Customer Success operations, customer analytics, fleet operations, or related environment.
• Ability to analyze data and identify trends, recurring issues, high-risk assets, and actionable insights.

Responsibilities

• Analyze fleet trends, recurring issues, equipment-health indicators, and emerging risks to help prioritize customer follow-up.
• Develop fleet summaries and customer-ready materials for recurring account and fleet performance reviews.
• Create standardized customer health reports, monthly reporting packages, dashboards, and KPI summaries.
• Track customer adoption, engagement, operational actions, and fleet performance metrics.
• Coordinate onboarding activities for new customers and operating locations, including setup, documentation, checklists, and enablement materials.
• Maintain Customer Success operating procedures, templates, best practices, training documentation, and process guides.
• Support action-item tracking and coordination across Customer Success, product, engineering, technical support, and regional stakeholders.
• Maintain customer records, operational trackers, governance materials, and recurring program documentation.
• Contribute to continuous-improvement initiatives designed to make Customer Success delivery more scalable and consistent globally.

Skills

Bilingual EN/ES

Customer analytics

Dashboard reporting

Cross-functional collaboration

Job description

Axiom Path is seeking a proactive Customer Success Operations & Analytics professional to support a global digital solutions portfolio for equipment and fleet customers. The role focuses on standardizing CS processes, analytics, reporting, and operational practices as the customer base scales.

The successful candidate will analyze fleet trends, develop customer-ready materials, and create dashboards and KPI summaries.