Remote Bilingual Federal Insurance Agent

Senture, LLC; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health stipend

Employee transfer program

Job summary

Senture, LLC seeks a Federal Employee Insurance Customer Service Agent to assist customers with insurance benefits and enrollment options. The role involves handling inbound and outbound calls, resolving inquiries, and maintaining accurate records in a secure database.

Employees will work from home, supporting English and Spanish-speaking clients, with training and a structured schedule. Training lasts about one week, with strict attendance.

Qualifications

• Bilingual in English/Spanish required or strong proficiency.
• Excellent verbal and written communication skills.
• Ability to multi-task and navigate multiple systems.
• Experience with call centers or customer service is a plus.

Responsibilities

• Handle inbound and outbound calls and answer customer questions.
• Resolve concerns using web-based systems and provide a positive experience.
• Document inquiries into a database and verify customer information.
• Follow up with callers and use data to improve performance.

Skills

Bilingual English/Spanish

Communication skills

Multi-tasking

Computer skills

Education

High School Diploma or GED

Tools

Web-based systems

Database entry

Job description

Senture, LLC seeks a Federal Employee Insurance Customer Service Agent to assist customers with insurance benefits and enrollment options. The role involves handling inbound and outbound calls, resolving inquiries, and maintaining accurate records in a secure database.

Employees will work from home, supporting English and Spanish-speaking clients, with training and a structured schedule. Training lasts about one week, with strict attendance.