2026-89267

Senture, LLC; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health stipend

Employee transfer program

Job summary

Senture, LLC seeks a Federal Employee Insurance Customer Service Agent to assist customers with insurance benefits and enrollment options. The role involves handling inbound and outbound calls, resolving inquiries, and maintaining accurate records in a secure database.

Employees will work from home, supporting English and Spanish-speaking clients, with training and a structured schedule. Training lasts about one week, with strict attendance.

Qualifications

• Bilingual in English/Spanish required or strong proficiency.
• Excellent verbal and written communication skills.
• Ability to multi-task and navigate multiple systems.
• Experience with call centers or customer service is a plus.

Responsibilities

• Handle inbound and outbound calls and answer customer questions.
• Resolve concerns using web-based systems and provide a positive experience.
• Document inquiries into a database and verify customer information.
• Follow up with callers and use data to improve performance.

Skills

Bilingual English/Spanish

Communication skills

Multi-tasking

Computer skills

Education

High School Diploma or GED

Tools

Web-based systems

Database entry

Job description

Are you passionate about helping people and delivering exceptional customer service? Join our team as a Federal Employee Insurance Customer Service Agent and play an important role in supporting individuals as they navigate their insurance benefits and enrollment options.

In this position, you'll be the trusted voice our customers turn to for assistance. You'll handle inbound and outbound calls, answer questions, resolve concerns using web-based systems, and provide a positive experience with every interaction. If you enjoy helping others, learning new systems, and working in a fast-paced environment, we'd love to meet you! This position is for individual who are bilingual in English/Spanish.

Pay

$15.25 per hour PLUS $4.93 health and welfare stipend ($20.18 per hour)

Training

• Training is expected to last approximately one week.
• Attendance for all scheduled training sessions is required. (Missing time will result in removal from the program)
• Consistent attendance and punctuality are essential for successful completion of training.

Schedule

Monday through Friday, 800 AM - 900 PM EST

• Minimum schedules may be as low as 24 hours per week
• Additional hours may be available during periods of increased demand
• Shift lengths and start/end times may vary
• Extended shifts may be offered during peak enrollment periods

This position is expected to continue through December. While the role is temporary, TP Gov Services offers a dedicated employee transfer program designed to help team members explore and transition into other opportunities within the company at the conclusion of their assignment, provided they remain in good standing and meet position qualifications.

Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply

• High School Diploma or GED
• Bilingual in English/Spanish with the ability to read.write, speak, and translate when needed
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Exceptional computer and navigation skills including dual monitors, using multiple tabs, and locating information within databases
• Ability to sit for extended periods of time
• Use of webcam during training and production
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test

Candidates must meet the following requirements to work from home

• Enclosed and secure work area with zero distractions
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
• Must be able to meet the minimum internet speed requirements of the program.
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
• Document each customers inquiry information into a database.
• Verify customers information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.
• Shift and Schedule adherence.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.