Remote Bilingual Customer Support Specialist

CooperCompanies; United States; Hybrid; USD 28,000 - 32,000; Full time

Job summary

CooperVision, a leading unit of CooperCompanies, seeks a customer service professional to support our US customers from a hybrid/remote home base within the Victor, NY area. You will handle inquiries, process orders, and maintain accurate data in ERP and CRM systems.

The role emphasizes first-contact resolution, cross-functional collaboration, and knowledge of products, pricing, and promotions. Strong communication in English and Spanish is required, with a focus on quality and customer

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience; call center experience preferred.
• Strong verbal and written communication skills with active listening abilities.
• Bilingual in English and Spanish, with the ability to communicate effectively with customers in both languages, verbally and in writing.
• Excellent problem-solving, organizational, and multitasking skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to learn and navigate multiple software systems and technologies.
• Ability to thrive in a fast-paced, customer-focused environment.

Responsibilities

• Deliver timely, accurate, and professional customer support across multiple communication channels.
• Resolve customer inquiries and issues using a first-contact resolution approach whenever possible.
• Process orders and maintain accurate customer information within ERP and customer management systems.
• Provide support on products, pricing, promotions, account updates, and order status.
• Meet established productivity, quality, and customer experience goals.
• Collaborate with cross-functional teams to identify solutions and ensure customer needs are met.
• Maintain knowledge of products, services, policies, and procedures to effectively support customers.
• Demonstrate professionalism, accountability, teamwork, and a customer-first mindset.
• Support evolving business priorities by taking on additional responsibilities and projects as needed.

Skills

Bilingual EN/ES

Communication skills

Problem solving

Multitasking

MS Office

Learn new software

Fast-paced environment

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Salesforce

ERP systems

Job description

CooperVision, a leading unit of CooperCompanies, seeks a customer service professional to support our US customers from a hybrid/remote home base within the Victor, NY area. You will handle inquiries, process orders, and maintain accurate data in ERP and CRM systems.

The role emphasizes first-contact resolution, cross-functional collaboration, and knowledge of products, pricing, and promotions. Strong communication in English and Spanish is required, with a focus on quality and customer