Bilingual Service & Support Specialist I (Remote)

CooperVision Limited; Town of Victor (NY); Remote; USD 28,000 - 32,000; Full time

Job summary

CooperVision is seeking a Service & Support Specialist I bilingual to be the first point of contact for customers, sales reps, and internal partners. You will handle phone, email, and chat inquiries, process orders, and provide product and account support to strengthen loyalty and support the CooperVision brand.

Based in the Victor, NY area, this full-time role offers standard hours and remote work alignment with company standards, with opportunities to collaborate across functions and drive

Qualifications

• Minimum 2 years of customer service experience; call center preferred.
• Bilingual English and Spanish, with effective verbal and written communication.
• Strong problem-solving, organizational, and multitasking abilities.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and related software.

Responsibilities

• Deliver timely, accurate, and professional customer support across multiple channels.
• Resolve inquiries and issues with first-contact resolution when possible.
• Process orders and maintain accurate customer information within ERP/CRM systems.
• Provide product and account support, and update order statuses.
• Meet productivity, quality, and customer experience goals.
• Collaborate with cross-functional teams to meet customer needs.
• Maintain knowledge of products, policies, and procedures to assist customers.
• Demonstrate professionalism, accountability, teamwork, and a customer-first mindset.
• Support evolving business priorities by taking on additional responsibilities.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Problem solving

Education

High school diploma

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Office

Salesforce

ERP systems

Job description

CooperVision is seeking a Service & Support Specialist I bilingual to be the first point of contact for customers, sales reps, and internal partners. You will handle phone, email, and chat inquiries, process orders, and provide product and account support to strengthen loyalty and support the CooperVision brand.

Based in the Victor, NY area, this full-time role offers standard hours and remote work alignment with company standards, with opportunities to collaborate across functions and drive