Bilingual Customer Support & Order Specialist I

CooperVision; Town of Victor (NY); Hybrid; USD 28,000 - 32,000; Full time

Job summary

CooperVision, a business unit of CooperCompanies, is seeking a Service & Support Specialist I, Bilingual. The role serves as the first point of contact for customers, sales reps, and internal partners across phone, email, and chat channels.

You will resolve inquiries, process orders, and provide product and account support to bolster customer loyalty. Responsibilities include delivering professional support across channels, maintaining accurate customer information in ERP, and meeting

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience; call center preferred.
• Bilingual in English and Spanish, with strong written and verbal communication.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to learn multiple software systems and work in a fast-paced environment.

Responsibilities

• Deliver timely, accurate customer support across phone, email, and chat.
• Resolve inquiries with a first-contact resolution approach when possible.
• Process orders and maintain accurate customer data in ERP and CRM systems.
• Provide product, pricing, promotions, and account support; update orders.
• Meet productivity, quality, and customer experience goals; collaborate with teams.

Skills

Customer service

Communication skills

Bilingual (English/Spanish)

Problem solving

Organizational skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Salesforce

ERP systems

Job description

CooperVision, a business unit of CooperCompanies, is seeking a Service & Support Specialist I, Bilingual. The role serves as the first point of contact for customers, sales reps, and internal partners across phone, email, and chat channels.

You will resolve inquiries, process orders, and provide product and account support to bolster customer loyalty. Responsibilities include delivering professional support across channels, maintaining accurate customer information in ERP, and meeting