Collections Specialist (Contract)

CooperVision, Inc.; Victor (ID); On-site; USD 30,000 - 39,000; Full time

Job summary

CooperVision, Inc. is seeking a Collections Specialist to manage day-to-day collections within the Order-to-Cash process for our North America entities in a Global Business Services environment. You will contact customers for payment, update account information, and support dispute resolution and audits.

Strong attention to detail and proficiency with ERP systems and MS Office are essential. Reporting to the Collections Supervisor, you will ensure timely follow-up on past-due accounts,

Qualifications

• Attention to detail and strong organizational skills are essential.
• Experience with ERP systems and MS Office is required.
• Customer service mindset and ability to resolve disputes are needed.

Responsibilities

• Perform day-to-day collections activities within the O2C process.
• Contact customers for payment and update account information.
• Assist with aging report reviews, audits, and SOX compliance.
• Support dispute resolution and reporting for shared services.

Skills

Attention to detail

Strong organizational skills

Customer service mindset

Tools

ERP systems

MS Office

Job description

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com .

• This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
• This position requires full-time onsite work (5 days per week) in Victor, NY and is not eligible for relocation assistance

Job Summary

The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.

The Collections Specialist is responsible for performing day-to-day collections activities within the Order-to-Cash (O2C) process for CooperCompanies' North America entities, within a Global Business Services (GBS) environment. This role ensures timely follow-up on past-due accounts, accurate documentation, and compliance with company policies and SOX requirements. Reporting to the Collections Supervisor, the Specialist supports dispute resolution, assists with reporting, and contributes to standardization and efficiency across shared services.