Collections Specialist

CooperVision, Inc.; Victor (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

CooperVision, Inc. is seeking a Collections Specialist to manage day-to-day accounts receivable tasks within our North America Order-to-Cash process.

You will interact with customers to collect payments, resolve basic disputes, and keep account records accurate in ERP and Microsoft Office environments. In this role, you will review aging reports, assist with audits, ensure SOX compliance, and support reporting and standardization across shared services.

Qualifications

• Authorized to work in the United States without sponsorship.

Responsibilities

• Perform day-to-day collections activities within the Order-to-Cash process.
• Contact customers for payment and resolve basic disputes.
• Review aging reports and support audits.
• Maintain accurate documentation and comply with SOX policies.
• Support dispute resolution and reporting across shared services.

Skills

ERP systems

Microsoft Office

Attention to detail

Organizational skills

Job description

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com .

• This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
• This position requires full-time onsite work (5 days per week) in Victor, NY and is not eligible for relocation assistance

Job Summary

The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.

The Collections Specialist is responsible for performing day-to-day collections activities within the Order-to-Cash (O2C) process for CooperCompanies' North America entities, within a Global Business Services (GBS) environment. This role ensures timely follow-up on past-due accounts, accurate documentation, and compliance with company policies and SOX requirements. Reporting to the Collections Supervisor, the Specialist supports dispute resolution, assists with reporting, and contributes to standardization and efficiency across shared services.