Customer Service Representative

Independence Pet Holdings, Inc.; United States; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive full medical, dental and vision Insurance

12 weeks of 100% paid Parental Leave

Retirement savings plan

Paid holidays and company-wide Wellness Day off

Group Pet Insurance

Job summary

Independence Pet Holdings is looking for an Unlicensed Customer Service Representative to join their team. This remote position is focused on assisting customers with information about products, answering questions, and resolving issues. Ideal candidates will have a minimum of 2 years of relevant experience in customer service or call centers.

The role offers a comprehensive benefits package, including medical, dental, vision insurance, and paid time off. The expected working hours are full-time, Monday to Friday or Tuesday to Saturday.

Qualifications

• 2 years customer service, call center, or relevant experience.
• Understanding of federal and state regulations.

Responsibilities

• Respond to internal and external inquiries within stated service level agreements.
• Manage incoming contacts regarding customer complaints and inquiries.
• Analyze and resolve problems for member accounts.

Skills

Customer service experience

Call center experience

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well‑being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi‑brand and omni‑channel approach includes our own insurance carrier, insurance brands and partner brands.

Third Party Pet is seeking an Unlicensed Customer Service Representative who will report to the Manager, Customer Service. The Unlicensed Customer Service Representative is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

Job Location: Remote – USA

Main Responsibilities

• Responds to internal and external inquiries within stated service level agreements.
• Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
• Analyzes, researches, and resolves problems and discrepancies for member accounts.
• Maintains product knowledge, awareness of customer services policies, and/or store policies.
• If applicable, maintains understanding of federal and state regulations to include compliance.
• Performs other duties and responsibilities as assigned.

Basic Qualifications

• 2 years customer service, call center, or relevant experience
• Only candidates residing in the United States will be considered for this position

Expected Hours of Work

This is a full‑time position: Days and hours to be determined by needs of business. Shifts will either be Monday‑Friday OR Tuesday‑Saturday, between the hours of 8:00am‑7:00pm CST.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short‑term and long‑term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company‑wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)