Bilingual Customer Service Representative

Independence Pet Holdings, Inc.; United States; Remote; USD 38.000 - 50.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical, dental, and vision insurance

Company-paid short-term and long-term disability

12 weeks of 100% paid parental leave

Flexible spending accounts (FSA)

Retirement savings plan

Personal paid time off

Paid holidays and company-wide wellness day

Pet-friendly office environment

Employee assistance program (EAP)

Zusammenfassung

Independence Pet Holdings is looking for a Bilingual Unlicensed Customer Service Representative to work remotely in the USA. In this full-time role, you will assist customers by providing information about products and resolving issues while ensuring adherence to service levels.

The ideal candidate should have at least 2 years of experience in customer service. Benefits include comprehensive medical, dental, and vision insurance, paid parental leave, and a pet-friendly work environment.

Qualifikationen

• 2 years of customer service, call center, or relevant experience.
• Must reside in the United States.

Aufgaben

• Respond to internal and external inquiries within service level agreements.
• Manage incoming contacts regarding member questions and customer complaints.
• Analyze, research, and resolve problems for member accounts.

Kenntnisse

Customer service experience

Bilingual communication

Problem-solving

Jobbeschreibung

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well‑being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi‑brand and omni‑channel approach includes our own insurance carrier, insurance brands and partner brands.

Position

Third Party Pet is seeking a Bilingual Unlicensed Customer Service Representative who will report to the Manager, Customer Service. The Bilingual Unlicensed Customer Service Representative is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

Job Location

Remote – USA

Main Responsibilities

• Responds to internal and external inquiries within stated service level agreements.
• Manages incoming contacts regarding members’ questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
• Analyzes, researches, and resolves problems and discrepancies for member accounts.
• Maintains product knowledge, awareness of customer services policies, and/or store policies.
• If applicable, maintains understanding of federal and state regulations to include compliance.
• Performs other duties and responsibilities as assigned.

Basic Qualifications

• Experience: 2 years customer service, call center, or relevant experience.
• Only candidates residing in the United States will be considered for this position.

Expected Hours of Work

This is a full‑time position: Days and hours to be determined by needs of business. Shifts will either be Monday‑Friday OR Tuesday‑Saturday, between the hours of 8:00am‑7:00pm CST.

Benefits

• Comprehensive full medical, dental and vision insurance
• Basic life insurance at no cost to the employee
• Company‑paid short‑term and long‑term disability
• 12 weeks of 100% paid parental leave
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Retirement savings plan
• Personal paid time off
• Paid holidays and company‑wide wellness day off
• Paid time off to volunteer at nonprofit organizations
• Pet‑friendly office environment
• Commuter benefits
• Group pet insurance
• On‑the‑job training and skills development
• Employee assistance program (EAP)