Remote Customer Service Specialist: First-Contact Support

Globe Life Insurance Company; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Globe Life Insurance Company is seeking a remote Customer Service Representative to join our team. You will handle inquiries via phone, email and written correspondence, delivering accurate resolutions with professionalism, and meet quality metrics in a fast-paced environment.

Responsibilities include managing daily call volume, maintaining a customer-focused approach, and collaborating with teammates. A high school diploma and 1 year of CS experience are required; strong MS Office skills are

Qualifications

• 1 year of customer service experience in a similar role.
• High school diploma or equivalent.
• Heavy computer and phone usage.
• Ability to sit 90% of the workday.
• Willingness to work shift work and overtime is required.

Responsibilities

• Assist with daily call volume (service level takes priority).
• Provide accurate resolutions to customer inquiries in a professional and courteous manner.
• Ensure customer needs are met on every interaction (phone, email, written correspondence).
• Meet Quality Assurance Requirements and other key performance metrics.
• All other duties as assigned.

Skills

Customer service experience

Communication skills

Attention to detail

Teamwork

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Word

Excel

Outlook

Job description

Globe Life Insurance Company is seeking a remote Customer Service Representative to join our team. You will handle inquiries via phone, email and written correspondence, delivering accurate resolutions with professionalism, and meet quality metrics in a fast-paced environment.

Responsibilities include managing daily call volume, maintaining a customer-focused approach, and collaborating with teammates. A high school diploma and 1 year of CS experience are required; strong MS Office skills are