Remote Bilingual Customer Service Rep (English/Spanish)

400 Globe Life And Accident Insurance Company; Cleveland (OH); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan (401k)

Job summary

Globe Life is seeking a Customer Service Representative to interact with policyholders and agents in English and Spanish. This remote role handles calls and emails, processes policy changes, and maintains knowledge of products and guidelines.

Ideal candidates have 1–2 years of customer service experience, high integrity, attention to detail, and the ability to multitask under pressure while delivering friendly, professional service.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of customer service experience.
• Fluent in English and Spanish.
• High integrity, confidentiality, flexibility and support of management.

Responsibilities

• Answer and return calls from policyholders and agents effectively and professionally.
• Address customer complaints and determine appropriate solution.
• Process daily requests from agents and policyholders with high accuracy.
• Ongoing training with products and processes within the customer service department.
• Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner.
• Communicate clearly with English and Spanish callers answering policy questions and solving problems by phone and email.
• Assist with the distribution and mailing of outgoing letters generated by the customer service team.
• Watch for trends, issues or potential fraud and assist with investigations.
• Complete assigned projects in the planned timeframe.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Globe Life is seeking a Customer Service Representative to interact with policyholders and agents in English and Spanish. This remote role handles calls and emails, processes policy changes, and maintains knowledge of products and guidelines.

Ideal candidates have 1–2 years of customer service experience, high integrity, attention to detail, and the ability to multitask under pressure while delivering friendly, professional service.