Bilingual Customer Service Representative (Remote)

400 Globe Life And Accident Insurance Company; Cleveland (OH); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan (401k)

Job summary

Globe Life is seeking a Customer Service Representative to interact with policyholders and agents in English and Spanish. This remote role handles calls and emails, processes policy changes, and maintains knowledge of products and guidelines.

Ideal candidates have 1–2 years of customer service experience, high integrity, attention to detail, and the ability to multitask under pressure while delivering friendly, professional service.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of customer service experience.
• Fluent in English and Spanish.
• High integrity, confidentiality, flexibility and support of management.

Responsibilities

• Answer and return calls from policyholders and agents effectively and professionally.
• Address customer complaints and determine appropriate solution.
• Process daily requests from agents and policyholders with high accuracy.
• Ongoing training with products and processes within the customer service department.
• Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner.
• Communicate clearly with English and Spanish callers answering policy questions and solving problems by phone and email.
• Assist with the distribution and mailing of outgoing letters generated by the customer service team.
• Watch for trends, issues or potential fraud and assist with investigations.
• Complete assigned projects in the planned timeframe.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Role Overview

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

We are looking for a Bilingual representative who is fluent in English and Spanish. Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team! This role is responsible for engaging with customers on behalf of the company in a positive and professional manner. Their duties include answering phone calls and emails from customers to answer questions, process requests for changes to a policyholder account and maintaining proficient knowledge about company products and processing guidelines. This is a remote/work-from-home position.

What You Will Do

• Answer and return calls from policyholders and agents effectively and professionally.
• Addresses customer complaints and determines appropriate solution.
• Processes daily requests from agents and policyholders with high accuracy.
• Ongoing training with products and processes within the customer service department.
• Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner.
• An excellent verbal and written communicator with both our English and Spanish callers accurately answering policy questions and solving problems by phone and email.
• Assist with the distribution and mailing of outgoing letters generated by the customer service team.
• Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
• Assists with complaint research, follow-up and resolution.
• Complete assigned projects in the planned timeframe.

What You Can Bring

• High School Diploma or equivalent.
• 1- 2 years' customer service experience required.
• Must be fluent in English and Spanish.
• A high level of integrity, confidentiality, flexibility and support of management is always expected.
• Excellent analytical skills and attention to detail.
• Ability to handle and prioritize multiple tasks and meet deadlines.
• Ability to work well under pressure.
• Positive and helpful attitude.
• Individuals must be team players and be able to work independently.
• Proficiency in Microsoft Word and Excel helpful.

Applicable To All Employees of Globe Life Family of Companies

Reliable and predictable attendance of your assigned shift.

Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.

Terms and Conditions

The Whole Globe Not only is it in our name, it's in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders. No Ceiling The insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.

At Globe Life, your voice matters.