Remote Customer Experience Specialist

Globe Life; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Company-matched 401k and pension plan

Paid holidays and time off

Parental leave

Education reimbursement

Job summary

Globe Life is seeking a Customer Service Representative to deliver exceptional support across multiple channels from a remote setting. You will handle inquiries, resolve issues, and uphold company standards while maintaining a friendly, professional demeanor.

A strong emphasis on first-contact resolution and customer satisfaction guides daily tasks. Applicants should have at least 1 year of customer service experience and a high school diploma or equivalent.

Qualifications

• 1 year of customer service experience in a similar role.
• High school diploma or equivalent.
• Proficient with computers and able to sit for long periods.

Responsibilities

• Handle daily call volume and meet service levels.
• Provide accurate resolutions to customer inquiries via phone, email, or written correspondence.
• Adhere to QA requirements and performance metrics.
• Maintain professional attitude and build rapport with customers.

Skills

Communication skills

Customer service experience

Microsoft Office Suite

Attention to detail

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

General computer skills

Job description

Globe Life is seeking a Customer Service Representative to deliver exceptional support across multiple channels from a remote setting. You will handle inquiries, resolve issues, and uphold company standards while maintaining a friendly, professional demeanor.

A strong emphasis on first-contact resolution and customer satisfaction guides daily tasks. Applicants should have at least 1 year of customer service experience and a high school diploma or equivalent.