Remote Bilingual Customer Service & Scheduling Specialist

Hirably; Washington (District of Columbia); Remote; MXN 167,000 - 195,000; Full time

Benefits offered by this job

Remote work

Independent contractor

Paid time off

Year-end bonus

US holidays

Job summary

Hirably is seeking a bilingual Customer Service Representative to join a US home services company operating in Washington State. You will answer calls, collect details, and book service visits with technicians, ensuring accurate data capture for each appointment.

The role is remote from Mexico, with US Pacific hours and a fixed weekday schedule. Benefits include paid days off, a year-end bonus, and provided laptop/equipment.

Qualifications

• Minimum 1 year in customer service, call handling, appointment setting or dispatch.
• Experience in home services, medical offices or dealerships is a plus.

Responsibilities

• Answer inbound calls live in English during US Pacific business hours.
• Understand customer needs and location, assess urgency, and book the appointment with the right technician and time slot.
• Capture name, address, phone, email and a clear description of the issue on every call.
• Return missed calls and voicemails within the same hour.
• Route technical questions to the office and keep the schedule clean in the CRM.

Skills

Customer service

Call handling

Appointment setting

Dispatch

CRM software

Tools

ServiceTitan

Housecall Pro

Jobber

Job description

Hirably is seeking a bilingual Customer Service Representative to join a US home services company operating in Washington State. You will answer calls, collect details, and book service visits with technicians, ensuring accurate data capture for each appointment.

The role is remote from Mexico, with US Pacific hours and a fixed weekday schedule. Benefits include paid days off, a year-end bonus, and provided laptop/equipment.