Customer Service Representative

Hirably; Washington (District of Columbia); À distance; MXN 167 000 - 195 000; Plein temps

Avantages offerts par ce poste

Remote work

Independent contractor

Paid time off

Year-end bonus

US holidays

Résumé du poste

Hirably is seeking a bilingual Customer Service Representative to join a US home services company operating in Washington State. You will answer calls, collect details, and book service visits with technicians, ensuring accurate data capture for each appointment.

The role is remote from Mexico, with US Pacific hours and a fixed weekday schedule. Benefits include paid days off, a year-end bonus, and provided laptop/equipment.

Qualifications

• Minimum 1 year in customer service, call handling, appointment setting or dispatch.
• Experience in home services, medical offices or dealerships is a plus.

Responsabilités

• Answer inbound calls live in English during US Pacific business hours.
• Understand customer needs and location, assess urgency, and book the appointment with the right technician and time slot.
• Capture name, address, phone, email and a clear description of the issue on every call.
• Return missed calls and voicemails within the same hour.
• Route technical questions to the office and keep the schedule clean in the CRM.

Connaissances

Customer service

Call handling

Appointment setting

Dispatch

CRM software

Outils

ServiceTitan

Housecall Pro

Jobber

Description du poste

Hirably is looking for a bilingual Customer Service Representative to join a US home services

company (electrical, plumbing, heating and air) in Washington State. You answer the phone

when a customer calls with a problem, get the details, and book the service call. That's the

whole job, and doing it well is what keeps the technicians busy.

What we offer

• Pay: MX$16,275, as an independent contractor.
• Remote, work from home.
• 12 paid days off per year.
• Year-end bonus, paid in December.
• 7 US holidays off, following the client's calendar.
• Laptop and equipment provided and set up by Hirably.
• Monday to Friday, US Pacific hours, fixed schedule.

What you'll do

• Answer inbound calls live, in English, during US Pacific business hours.
• Understand what the customer needs (electrical, plumbing, HVAC), where they are, and how urgent it is.
• Book the appointment in the company's scheduling system with the right technician and time slot, and confirm it with the customer.
• Capture name, address, phone, email and a clear description of the issue on every call.
• Return missed calls and voicemails the same hour.
• Handle basic questions on service areas, hours and pricing ranges; route anything technical to the office.
• Keep the schedule clean: reschedules, cancellations and notes go in the system, not on paper.

What you bring

• Confident, friendly English on the phone. Customers will be stressed (no hot water, no power); you stay calm and get them booked.
• 1+ years in customer service, call handling, appointment setting or dispatch. Home services, medical offices or dealerships are a plus.
• Comfortable with scheduling or CRM software; ServiceTitan, Housecall Pro or Jobber experience is a plus, not required.
• Reliable internet and a quiet place to take calls.
• Organized and quick on the keyboard: you type while you listen.