Bilingual Call Center Representative

Dish Network Corporation; Tulsa (OK); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Life Insurance

HSA

401(k) with company match

Tuition reimbursement

DISH TV complimentary service

Job summary

Dish Network Corporation is seeking a Customer Experience Representative in Tulsa, OK to assist with billing, programming, and technical support while promoting products and services. This on-site role includes full-time training and benefits.

The position requires English and Spanish fluency, a high school diploma or GED, and a willingness to work evenings or weekends as needed. Comprehensive benefits and growth opportunities are provided.

Qualifications

• High school diploma or GED required.
• Six months of related customer service and troubleshooting experience and/or training.
• Fluent in English and Spanish.
• Ability to work full-time on-site.
• Camera on during all video meetings and ability to stay engaged on calls.
• Pre-employment screen.

Responsibilities

• Take back-to-back tech support or customer service phone calls during your shift.
• Engage with a diverse customer base to resolve needs and technical issues.
• Promote additional products and services.

Skills

Customer Service

Dependability

Resilience

Problem Solving

Continuous Development

Multitasking

Integrity

Education

High school diploma or GED

Job description

Summary

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Job Duties and Responsibilities

Call Center Representative:

$18.50/hr + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!

What You’ll Be Doing:

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues
• Promoting additional products and services

What’s in it for You:

• Career Growth: Opportunity to promote within your first year!
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Skills, Experience and Requirements

Requirements:

• High school diploma or GED
• Ability to work full-time on-site
• Six months of related customer service and troubleshooting experience and/or training
• Flexible to work shifts that might include evenings, weekends, or holidays
• Smartphone or device with active data network connection
• Fluent in English and Spanish
• Pre-employment screen
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
• Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

Salary Ranges

Compensation: $18.50/Hour