Bilingual Call Center Representative

EchoStar; Tulsa (OK); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, Vision insurance

Life Insurance

401(K) with company match

Employee Stock Purchasing Program

Tuition Reimbursement

Complimentary DISH TV

Discounts on Sling TV

Boost Mobile plans

Job summary

EchoStar's Customer Experience team in Tulsa, OK is seeking a on-site Customer Experience Representative to assist customers with billing, programming, and technical support while promoting EchoStar products and services.

You will handle back-to-back calls, provide solutions, and guide customers toward the best DISH experience. The role requires bilingual English/Spanish, a high school diploma, and flexibility to work full-time shifts including evenings and weekends.

Qualifications

• High school diploma or GED.
• Ability to work full-time on-site.
• Six months of related customer service and troubleshooting experience and/or training.
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Fluent in English and Spanish.
• Pre-employment screen.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings.
• Smartphone or device with active data network connection.

Responsibilities

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.
• Promoting additional products and services.

Skills

Customer Service

Bilingual English/Spanish

Troubleshooting

Education

High school diploma or GED

Job description

Summary

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Job Duties and Responsibilities

Call Center Representative:

$18.50/hr + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!

What You’ll Be Doing:

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues
• Promoting additional products and services

What’s in it for You:

• Career Growth: Opportunity to promote within your first year!
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Skills - Experience and Requirements

Requirements:

• High school diploma or GED
• Ability to work full-time on-site
• Six months of related customer service and troubleshooting experience and/or training
• Flexible to work shifts that might include evenings, weekends, or holidays
• Smartphone or device with active data network connection
• Fluent in English and Spanish
• Pre-employment screen
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
• Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity