Remote Bilingual Customer Service Rep (Spanish/English)

Concentrix; Little Rock (AR); Remote; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Paid training

401K with company match

Paid PTO and holidays

Health, dental & vision insurance

Job summary

Concentrix in Little Rock, AR is seeking a Remote Customer Service Representative fluent in Spanish and English to handle inbound/outbound calls and online inquiries from a home office. You will resolve routine problems, document data, and promote additional products or services while delivering exceptional customer experiences.

The role requires at least 1 year of customer service experience, a quiet home office, reliable internet, and the ability to work in a fast-paced environment.

Qualifications

• Fluency in both Spanish and English (reading, writing, speaking).
• At least 1+ year of customer service experience.
• Quiet, distraction-free home office environment.
• Reliable high-speed internet and a suitable computer equipment.

Responsibilities

• Provide inbound customer support and resolve routine issues.
• Interact with customers via calls and the Internet from home.
• Document and track information in databases; offer additional products or services.
• Deliver consistent, high-quality customer experiences.

Skills

Bilingual Spanish/English

Customer service experience

Strong written and spoken English

Multitasking in fast-paced environment

PC navigation / computer literacy

Education

High School Diploma or GED

Job description

Concentrix in Little Rock, AR is seeking a Remote Customer Service Representative fluent in Spanish and English to handle inbound/outbound calls and online inquiries from a home office. You will resolve routine problems, document data, and promote additional products or services while delivering exceptional customer experiences.

The role requires at least 1 year of customer service experience, a quiet home office, reliable internet, and the ability to work in a fast-paced environment.