Bilingual Remote Tech Support & Customer Service

Concentrix; Kentucky; Remote; USD 25,000 - 32,000; Full time

Benefits offered by this job

DailyPay enrollment

Work-from-home

Full-time training

Diversity & inclusion programs

Job summary

Concentrix is hiring a remote bilingual (English/Spanish) Customer Service / Tech Support Rep. You will deliver world-class customer service and technical support for one of the world’s best-known brands, from a home office in the United States.

The role requires fluency in English and Spanish, at least 1 year of customer service experience, and a high school diploma. It offers full-time hours, remote work, ongoing training, and growth opportunities within a Fortune 500 company.

Qualifications

• Fluent reading, writing and speaking of both Spanish and English.
• 1+ year of customer service experience.
• High school diploma or GED required.
• Ability to work from home in a quiet environment.

Responsibilities

• Be the friendly voice, answering questions and delivering world-class customer service and tech support.
• Provide inbound support using a call flow guide in the customer’s language.
• Resolve hardware, software, and product issues.
• Track and document information in databases.
• Maintain knowledge of client products and services.

Skills

Bilingual English/Spanish

Customer service

Education

High school diploma or GED

Tools

PC knowledge

Job description

Concentrix is hiring a remote bilingual (English/Spanish) Customer Service / Tech Support Rep. You will deliver world-class customer service and technical support for one of the world’s best-known brands, from a home office in the United States.

The role requires fluency in English and Spanish, at least 1 year of customer service experience, and a high school diploma. It offers full-time hours, remote work, ongoing training, and growth opportunities within a Fortune 500 company.