Customer Service Coordinator (Bilingual - French )

CBRE; Columbus (OH); On-site; USD 47,279,000 - 67,337,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Life insurance

Vision insurance

PTO 15 days

Job summary

CBRE is seeking a Customer Service Coordinator to provide information and resolve day-to-day inquiries about products and services. This role is part of the Call Center function, delivering end-to-end support for customer concerns, remotely.

Responsibilities include handling requests by phone, chat, email, and online forms; generating work orders; scheduling meetings; updating systems; and producing ad hoc reports.

Qualifications

• A good knowledge of English and French is required for regular communication with clients and staff in the US and Canada.
• High School Diploma or equivalent experience with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Strong communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Answer incoming service requests via phone, chat, email, and online requests; respond to inquiries and concerns; escalate when necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information when required.
• Run and distribute various ad hoc reports for review.
• Lead by example and promote CBRE RISE values within the team.
• Suggest improvements to existing processes to boost efficiency.
• Apply defined procedures to solve straightforward problems under supervision.

Skills

Bilingual EN/FR

MS Office

Communication

Organizational skills

Math basics

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

About The Role

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services.

About The Role

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

Please Note

• We are currently hiring for 1st shift [8:00 am - 4:30 pm CST] and 2nd shift [2:00 pm - 10:30 pm CST].
• French and English proficiency required.
• This is a full-time, remote opportunity.
• Compensation for this position is $20.00 per hour.

What You’ll Do

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.

What You’ll Need

• A good knowledge of English and French is required as this role requires regular communication in English and French with clients and staff located in all Canadian provinces and the United States.
• High School Diploma or equivalent experience with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive approach.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups

Why CBRE?

CBRE provides medical, dental, vision insurance, life insurance, disability coverage, and 401(k) from your start date including 15 days of PTO and 11 holidays. Professional Development: We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities. Career Advancement: CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company!

Disclaimers

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Customer Service Coordinator position is $41,600 annually [or $20.00 per hour] and the maximum salary for the Customer Service Coordinator position is $41,600 annually [or $20.00 per hour] . The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).