Onsite Facilities & Customer Service Coordinator

CBRE; Dallas (TX); On-site; USD 36,000 - 38,000; Full time

Job summary

CBRE is seeking a Customer Service Coordinator in Dallas, TX to provide frontline facility-related support, respond to service requests, and dispatch work orders to vendors. You will serve as a key contact for inquiries, maintain records, and ensure timely resolution.

The role is fully onsite in Dallas and supports a major telecommunications client, with responsibilities spanning CMMS usage, reporting, and team onboarding.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of related experience; call center experience preferred.
• Strong communication skills with the ability to understand, interpret, and respond to inquiries and complaints.
• Ability to write routine correspondence and maintain accurate documentation.
• Basic math skills, including calculating percentages.
• Ability to follow procedures, solve routine problems, and exercise sound judgment.
• Intermediate proficiency with Microsoft Office Suite.
• Typing speed of approximately 45–50 WPM.

Responsibilities

• Respond to incoming service requests via phone, email, chat, and online systems related to facility issues.
• Create and dispatch work orders to vendors for service completion.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Maintain and update records in the CMMS and other tracking tools.
• Communicate work order status and process updates clearly to customers.
• Schedule conference rooms and coordinate audiovisual equipment requests.
• Generate, review, and distribute customer service reports as required.
• Assist with onboarding and training of new team members on systems and processes.
• Provide informal guidance and support to team members as needed.
• Perform additional duties as assigned.

Skills

Call center

Communication skills

Writing

Typing 45–50 WPM

MS Office

Basic math

Education

High School Diploma or GED

Tools

CMMS

Job description

CBRE is seeking a Customer Service Coordinator in Dallas, TX to provide frontline facility-related support, respond to service requests, and dispatch work orders to vendors. You will serve as a key contact for inquiries, maintain records, and ensure timely resolution.

The role is fully onsite in Dallas and supports a major telecommunications client, with responsibilities spanning CMMS usage, reporting, and team onboarding.