Remote Spanish Customer Service Lead & Trainer

REVOLVE; Cerritos (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

REVOLVE, a premium online fashion retailer, seeks a Spanish Customer Service Lead to support the Texas/Idaho/Nevada regions. This full-time, remote role trains and develops customer service representatives, handles escalated inquiries, and ensures high-quality support across calls, chat, and email.

Based in a fast-paced, high-volume environment, you will coordinate with other departments, maintain policy standards, and mentor a team to achieve customer satisfaction.

Qualifications

• Proficiency with Microsoft Word and Excel.
• Typing speed of 50+ words per minute.
• Experience leading a team in a service or call center environment.

Responsibilities

• Train and develop a team of customer service representatives.
• Review email, chat, and phone communications for policy adherence.
• Handle escalated calls, emails, and chats with professionalism.
• Provide fast, accurate responses to customer inquiries across channels.
• Maintain high-quality customer support and report issues to management.

Skills

Microsoft Word

Microsoft Excel

Typing 50+ wpm

Team leadership

Education

Some College

Job description

REVOLVE, a premium online fashion retailer, seeks a Spanish Customer Service Lead to support the Texas/Idaho/Nevada regions. This full-time, remote role trains and develops customer service representatives, handles escalated inquiries, and ensures high-quality support across calls, chat, and email.

Based in a fast-paced, high-volume environment, you will coordinate with other departments, maintain policy standards, and mentor a team to achieve customer satisfaction.