Remote Customer Experience Specialist (Fashion)

REVOLVE; Town of Texas (WI); Hybrid; USD 28,000 - 33,000; Full time

Job summary

REVOLVE is seeking a Remote Customer Service Representative for a full-time position. The role involves handling inbound calls, emails, live chat, and SMS to deliver exceptional support, resolve issues, and retain customers in a fast-paced fashion retail environment.

You will work independently from a quiet, dedicated workspace with reliable internet and meet productivity standards while collaborating with various teams to ensure customer satisfaction.

Qualifications

• Experience with Microsoft Word and Excel.
• Type 50+ words per minute.

Responsibilities

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via telephone, email, Live Chat, and SMS with speed and professionalism
• Researching and resolving complaints to ensure customer retention and satisfaction
• Following up on all written correspondence and escalating to manager on duty as necessary
• Coordinating with other departments to resolve issues and promote customer satisfaction

Skills

Typing 50+ wpm

Typing 60+ wpm

Customer service experience

Tools

Microsoft Word

Microsoft Excel

Job description

REVOLVE is seeking a Remote Customer Service Representative for a full-time position. The role involves handling inbound calls, emails, live chat, and SMS to deliver exceptional support, resolve issues, and retain customers in a fast-paced fashion retail environment.

You will work independently from a quiet, dedicated workspace with reliable internet and meet productivity standards while collaborating with various teams to ensure customer satisfaction.