Bilingual Customer Service Rep - Hybrid, Growth & Benefits

Maximus; Athens (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonuses

Medical/Dental/Vision insurance

401K Retirement plan with companymatch

Paid Time Off

Employee Assistance Program (EAP)

Tuition reimbursement

Job summary

Maximus is hiring bilingual Customer Service Representatives to support the Health Texas project. You will handle customer care and benefit-enrollment tasks through phone, IVR, and web portals, with paid training to ensure high proficiency.

This full-time hybrid role requires initial on-site training for one week, followed by potential work-from-home options. Shifts align with CST hours, leveraging 8-hour schedules within 8:00–18:30 time frame.

Qualifications

• Bilingual ability in Spanish and English required for effective customer care.
• Experience or ability to handle customer inquiries via multiple channels.

Responsibilities

• Provide customer care and benefit-enrollment support via telephone, IVR, and web portals.
• Assist Health Texas project with accurate information and friendly service.
• Maintain professionalism and product knowledge through provided training.

Skills

Bilingual (Spanish/English)

Customer service

Telephone support

Job description

Maximus is hiring bilingual Customer Service Representatives to support the Health Texas project. You will handle customer care and benefit-enrollment tasks through phone, IVR, and web portals, with paid training to ensure high proficiency.

This full-time hybrid role requires initial on-site training for one week, followed by potential work-from-home options. Shifts align with CST hours, leveraging 8-hour schedules within 8:00–18:30 time frame.