Remote Bilingual Credit Analyst (Spanish)

Credit Acceptance Corporation; United States; Remote; USD 33,000 - 38,000; Full time

Benefits offered by this job

401(K) match

Tuition reimbursement

Medical coverage

Dental coverage

Vision coverage

Adoption assistance

Parental leave

Job summary

Credit Acceptance is seeking a Credit Analyst to support the Dealer Service Center, handling phone calls and document verification to fund compliant deals. The role emphasizes customer service, timely responses, and accurate data review to keep dealer pipelines open.

Training requires travel to Southfield, MI and a schedule with weekend shifts during peak season; strong attention to detail and ability to work independently are essential for success in a fast-paced environment.

Qualifications

• Proficiency in spoken and written Spanish.
• Proficiency in Microsoft Word, Excel and Outlook.
• Remain compliant with our policies, processes and legal requirements.
• Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month).
• High speed internet connection with a minimum of 15mbps download speed.

Responsibilities

• Handle Phone Calls: You will spend majority of your time signed on to our phone system, handling phone calls from stakeholders.
• Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
• Provide a high level of customer service to maintain relationship with our stakeholders.
• Resolve and document dealer inquiries not related to the funding process.
• Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues.
• Welcome and onboard new dealers by offering initial funding assistance.
• All other duties as assigned.
• Attendance as required by department.

Skills

Bilingual Spanish

Customer service

Communication

Organizational skills

Independent work

Problem solving

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Credit Acceptance is seeking a Credit Analyst to support the Dealer Service Center, handling phone calls and document verification to fund compliant deals. The role emphasizes customer service, timely responses, and accurate data review to keep dealer pipelines open.

Training requires travel to Southfield, MI and a schedule with weekend shifts during peak season; strong attention to detail and ability to work independently are essential for success in a fast-paced environment.