Remote Credit Analyst — Data-Driven & Customer-Focused

Credit Acceptance Corporation; Nevada; Remote; USD 35,000 - 41,000; Full time

Benefits offered by this job

401(K) match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision benefits

Job summary

Credit Acceptance is hiring a Remote Credit Analyst to support the Dealer Service Center. You will handle calls, verify documentation, and assist dealers with funding while ensuring compliance and top-tier customer service.

The role requires weekend shifts, overtime in peak season, and occasional travel as needed. Qualifications include a Bachelor's degree or equivalent experience and proficiency with Word, Excel and Outlook.

Qualifications

• Bachelor's degree or 4 years of continuous experience in loan underwriting or document review in a high-volume call center.
• Proficient in Word, Excel and Outlook.
• Work Saturday shifts with flex day during off-peak season and mandatory overtime during peak season.

Responsibilities

• Handle phone calls from stakeholders on the main phone system.
• Review, validate and verify information through documents, internet searches and calls.
• Provide high level customer service to maintain relationships.
• Resolve and document dealer inquiries not related to funding.
• Manage dealer pipeline by handling license, title, audits and inventory issues.
• Welcome and onboard new dealers with initial funding assistance.

Skills

Customer service

Attention to detail

Time management

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Credit Acceptance is hiring a Remote Credit Analyst to support the Dealer Service Center. You will handle calls, verify documentation, and assist dealers with funding while ensuring compliance and top-tier customer service.

The role requires weekend shifts, overtime in peak season, and occasional travel as needed. Qualifications include a Bachelor's degree or equivalent experience and proficiency with Word, Excel and Outlook.