Remote Spanish-Speaking Title Specialist

Credit Acceptance Corporation; Michigan; Remote; USD 31,000 - 36,000; Full time

Benefits offered by this job

401(K) match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision

Job summary

Credit Acceptance is seeking a bilingual Title Specialist to work remotely from Michigan, handling title and lien requests via phone and email for dealers, customers, and internal teams. You will ensure accurate documentation and timely resolution while adhering to policy and legal guidelines.

The role requires a high school diploma and Spanish fluency, with preferred experience in finance/auto titles or call center environments.

Qualifications

• High school diploma.
• Fluency in spoken and written Spanish.
• Previous experience acting as a subject matter expert in a specialized area.
• Previous experience acting as a primary point of contact for customers to resolve issues and provide support.
• Experience making logical decisions and resolving complex process issues with provided information.
• Experience delivering excellent customer service with timely and accurate responses.

Responsibilities

• Provide title expertise and primary contact support for dealers, sales, internal and external customers to resolve title issues primarily via phone and email.
• Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles.
• Identify missing titles or errors and resolve them.
• Remain compliant with policies, processes and legal guidelines.
• Spend time on the phones to proactively receive inbound and initiate outbound calls.

Skills

Spanish fluency (spoken & written)

Customer service experience

Problem solving

MS Office

Education

High school diploma

Associates degree in business or related field

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Credit Acceptance is seeking a bilingual Title Specialist to work remotely from Michigan, handling title and lien requests via phone and email for dealers, customers, and internal teams. You will ensure accurate documentation and timely resolution while adhering to policy and legal guidelines.

The role requires a high school diploma and Spanish fluency, with preferred experience in finance/auto titles or call center environments.