Remote Bilingual Connection Advisor — Spanish

Jobtailor; Minneapolis (MN); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Hennepin Healthcare is seeking a dedicated Connection Advisor to answer incoming calls, screen and redirect callers, schedule patient appointments, verify demographics and health insurance information, and complete registrations with high accuracy in a fast-paced, confidential environment.

The ideal candidate has data-entry experience, at least one year in a call center with healthcare exposure, one year of remote work, bilingual Spanish, strong organizational and communication skills, and the

Qualifications

• One year data look-up/data entry experience.
• Two years' experience in customer service involving complex analytical problem-solving skills.
• One year experience in a call center with emphasis in a customer service/medical industry.
• 6 months of Connection Advisor Associate experience or specialized clinic operational experience.
• One year of remote work experience.
• Bilingual: Spanish.
• Approved equivalent combination of education and experience.

Responsibilities

• Answer incoming calls and meet callers’ needs.
• Prioritize, screen, redirect, and transfer calls as needed.
• Answer questions, handle routine matters, and take messages.
• Schedule, cancel, and reschedule patient appointments.
• Handle complex scheduling involving multiple appointments, providers, or modalities.
• Confirm and capture patient demographic, emergency contact, and health insurance information.
• Complete multiple types of patient registrations accurately and professionally.
• Troubleshoot basic and complex issues and provide information.
• Shadow and mentor newly onboarded Connection Advisor team members.
• Recommend and support process improvements while upholding standard workflows.
• Complete training and continuing education courses.
• Request and process co-pay, pre-pay, and outstanding-balance payments.
• Meet key performance and call-quality standards.
• Transfer calls to the Hennepin Healthcare Nurse Line and escalate calls to coordinators or supervisors.
• Perform other duties after appropriate training.
• Complete a four-week training period, with one week on campus.
• Work Monday through Friday within the Connection Center's 7:30 AM-5:30 PM operating hours.

Skills

Customer service

Data entry

Scheduling

Analytical problem-solving

Remote work experience

Active listening

Team collaboration

Education

High School Diploma

Tools

Microsoft Office

Outlook

Softphones

HHS computerized systems

Medical terminology knowledge

Health insurance knowledge

Job description

Hennepin Healthcare is seeking a dedicated Connection Advisor to answer incoming calls, screen and redirect callers, schedule patient appointments, verify demographics and health insurance information, and complete registrations with high accuracy in a fast-paced, confidential environment.

The ideal candidate has data-entry experience, at least one year in a call center with healthcare exposure, one year of remote work, bilingual Spanish, strong organizational and communication skills, and the