Remote Connection Advisor — Bilingual (Spanish)

Hennepin County Medical Center; Minneapolis (MN); Remote; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Extensive benefits package

Tuition reimbursement

Job summary

Hennepin Healthcare is seeking a Remote Connection Center Advisor within 100 miles of downtown Minneapolis to handle high-volume inbound calls, schedule appointments, and register patients. The role emphasizes multitasking, accuracy, and excellent customer service in a fast-paced environment.

The position requires Spanish bilingual skills, a high school diploma, and experience in data lookup, call centers, and remote work.

Qualifications

• High School Diploma
• One year data look-up/data entry experience
• Two years' experience in customer service involving complex analytical problem-solving
• One year experience in a call center with emphasis in a customer service/medical industry
• 6 months of Connection Advisor Associate experience or specialized clinic operational experience
• One year of remote work experience
• Bilingual: Spanish
• An approved equivalent combination of education and experience

Responsibilities

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters, and takes messages
• Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures
• Handles complex scheduling that often requires multiple appointments or with different providers and modalities
• Obtains and accurately captures demographic and emergency contact information and patient's health insurance information provided by the patient or caller
• Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures
• Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members
• Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed
• Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices
• Completes all work assignments within the time allowed
• Requests and processes payments for co-pays, pre-pays, and outstanding balances
• Meets all key performance and call quality standards
• Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
• Performs other duties as assigned, but only after appropriate training

Skills

Spanish bilingual

Education

One year post-secondary education

Job description

Hennepin Healthcare is seeking a Remote Connection Center Advisor within 100 miles of downtown Minneapolis to handle high-volume inbound calls, schedule appointments, and register patients. The role emphasizes multitasking, accuracy, and excellent customer service in a fast-paced environment.

The position requires Spanish bilingual skills, a high school diploma, and experience in data lookup, call centers, and remote work.