Remote Bilingual Client Services Specialist

Western Growers Health; Fresno (CA); Hybrid; USD 39,000 - 55,000; Full time

Job summary

Western Growers Health is seeking a Client Services Representative I to enroll participants, provide education on WGAT and PCMI health plans, and support benefits administration. The role involves bilingual education sessions and collaboration with third-party vendors. Travel up to 40% of the time, including California and Arizona locations.

Education requirements include a High School Diploma or equivalent. Strong communication in Spanish and English and proficiency with MS Office are essential.

Qualifications

• Minimum 1–3 years in customer service.
• Fluency in Spanish required, reading/writing/speaking.
• Strong verbal and written English and Spanish communication.
• Ability to travel up to 40% of the time across the U.S.

Responsibilities

• Educate and enroll plan participants via phone or virtual meetings.
• Conduct group benefits presentations in English and Spanish.
• Answer questions and resolve enrollment issues per procedures.
• Coordinate with vendors and internal teams to support benefits.

Skills

Bilingual: English/Spanish

Customer service experience

Time management

Communication skills

Education

High School Diploma or equivalence

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

Western Growers Health is seeking a Client Services Representative I to enroll participants, provide education on WGAT and PCMI health plans, and support benefits administration. The role involves bilingual education sessions and collaboration with third-party vendors. Travel up to 40% of the time, including California and Arizona locations.

Education requirements include a High School Diploma or equivalent. Strong communication in Spanish and English and proficiency with MS Office are essential.