Bilingual Health Support Specialist (Remote)

Medavie; USA; Hybrid; USD 28.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health plan

Vision plan

Dental plan

Pension plan

Annual incentive bonus

Vacation accrued

Zusammenfassung

Medavie is seeking a Bilingual Customer Service Representative for our federal contact center. You will provide support to providers and members, solving problems and ensuring the highest level of service in both English and French.

Joining a well-established organization with strong training, comprehensive benefits, and flexible work arrangements including remote or hybrid options. The role requires reliability clearance and the ability to work 7.5 hours daily within a shift window.

Qualifikationen

• Ability to work varying shifts (7am–10pm, Mon–Fri).
• Interest in helping people and providing excellent service.
• Clear, concise, friendly communication by email and phone.
• Experience in customer service or health is preferred, with a high school diploma.
• Ability to multitask across multiple software applications while assisting callers.
• Fluency in both English and French (written and spoken).

Aufgaben

• Provide support to providers and members in a federal contact center.
• Deliver the highest level of customer service and problem-solving assistance.
• Communicate clearly with internal stakeholders and callers.

Kenntnisse

Shift flexibility

Customer service

Communication skills

Problem solving

Multitasking

Technical aptitude

Bilingual English/French

Ausbildung

High school diploma

Customer service training

Tools

CRM software

Jobbeschreibung

Medavie is seeking a Bilingual Customer Service Representative for our federal contact center. You will provide support to providers and members, solving problems and ensuring the highest level of service in both English and French.

Joining a well-established organization with strong training, comprehensive benefits, and flexible work arrangements including remote or hybrid options. The role requires reliability clearance and the ability to work 7.5 hours daily within a shift window.