Bilingual Case Manager – Patient Support & HR

AmerisourceBergen Corporation; United States; On-site; USD 34,000 - 45,000; Full time

Job summary

Cencora is seeking an HR Case Worker for Canada to act as a first point of contact for calls and emails, resolving HR related questions and guiding associates through self-service tools. You will log requests, update case records, and coordinate with Level 2/3 specialists as needed.

The role emphasizes accuracy, process adherence, and strong communication in English and French, with opportunities for training and professional development within a large health-care services network.

Qualifications

• 1+ year of experience in customer service
• Bilingual French/English is an asset
• Ability to multitask
• Attention to detail
• Strong problem solving skills
• Experience in the medical/pharmaceutical field is an asset
• Working knowledge of Word, Excel, and Outlook

Responsibilities

• Provide a first point of contact for calls, emails and customer requests related to HR processes and systems.
• Log questions and requests, communicate resolutions and update records using case management tools.
• Follow up with customers and perform additional research if necessary.
• Maintain communication with the customer until the request is resolved.
• Provide accurate, consistent and timely responses to routine HR questions.
• Perform basic administrative processing and transaction approval, data entry and verification of documents.
• Educate associates on company practices and tools to enable self-service.
• Transfer complex cases to Level 2 or Level 3 specialists when needed.
• Document support and scanning of incoming/outgoing forms.

Skills

Bilingual French/English

Attention to detail

Multitasking

Strong problem solving

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Effective communication

Education

Two-year associate's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Cencora is seeking an HR Case Worker for Canada to act as a first point of contact for calls and emails, resolving HR related questions and guiding associates through self-service tools. You will log requests, update case records, and coordinate with Level 2/3 specialists as needed.

The role emphasizes accuracy, process adherence, and strong communication in English and French, with opportunities for training and professional development within a large health-care services network.