Remote Bilingual Care Coordinator – SNP Support

E2E Alignment Healthcare USA, LLC; California; Hybrid; USD 41,000 - 62,000; Full time

Job summary

Alignment Health is seeking a remote Care Coordinator to support its Special Needs Program (SNP) case management team. This role helps address care gaps and coordinates with the RN Case Manager to ensure timely access to services for members with complex health needs.

Responsibilities include outreach, referrals and authorizations, and maintaining accurate records within the Case Management system. The ideal candidate is bilingual in Spanish or Vietnamese, has 1 year IPA experience, and is

Qualifications

• Bilingual in Spanish or Vietnamese is required.
• Minimum 1 year of experience in a healthcare IPA setting.
• Minimum 1 year of experience with referrals and prior authorizations.
• High school diploma or GED; Bachelor's degree preferred or 4 additional years of experience in lieu of degree.

Responsibilities

• Conduct outreach to members to support referrals, authorizations, medication refills, provider appointments, and other care needs.
• Complete tasks and assessments in the Case Management system for hospital and SNF discharges.
• Collaborate with RN Case Managers to manage a panel of SNP members.
• Monitor alerts for changes in condition, admissions, discharges, and diagnoses, and communicate updates.
• Build trust with members, acting as a liaison and advocate for their care.
• Document interactions and maintain accurate member records.
• Support communication with providers, including faxing/mailing of documents and requesting medical records.
• Attend interdisciplinary team meetings and participate in member case reviews.
• Maintain confidentiality and meet all departmental deadlines.

Skills

Bilingual Spanish or Vietnamese

IPA healthcare experience

Referrals & prior authorizations

Microsoft Outlook

Microsoft Word

Microsoft Excel

Strong verbal & written communication

Organizational & time management

Medi-Cal familiarity

Education

High school diploma or GED

Bachelor’s degree preferred or 4 years of related experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Alignment Health is seeking a remote Care Coordinator to support its Special Needs Program (SNP) case management team. This role helps address care gaps and coordinates with the RN Case Manager to ensure timely access to services for members with complex health needs.

Responsibilities include outreach, referrals and authorizations, and maintaining accurate records within the Case Management system. The ideal candidate is bilingual in Spanish or Vietnamese, has 1 year IPA experience, and is