Remote Bilingual Care Coordinator - Post-Discharge Outreach

Alignment Health; Sacramento (CA); Remote; USD 41,000 - 62,000; Full time

Job summary

Alignment Health is seeking a bilingual Spanish care coordinator to join the remote Care Anywhere team. The role focuses on transitions-of-care outreach after hospital and SNF discharges, helping members schedule follow-ups with Care Anywhere providers and obtain necessary resources.

You will work on time-sensitive outreach, document outcomes, and collaborate with nurses and care managers to advocate for members while maintaining confidential records.

Qualifications

• Bilingual English/Spanish required or preferred.
• Experience with high-volume telephonic outreach and scheduling.
• Experience documenting member interactions in health care settings.

Responsibilities

• Conduct high-volume outbound calls to members after hospital or SNF discharge.
• Follow established outreach protocols and complete outreach attempts.
• Assist with scheduling follow-up appointments and coordinating care resources.
• Use scripts to collect information and document outcomes accurately.
• Maintain up-to-date member records and documentation in required systems.
• Collaborate with clinical and care management staff to manage assigned members.
• Escalate changes in patient condition to appropriate clinical team members.

Skills

Bilingual English / Spanish

Outreach / telephonic outreach

Customer service

Documentation accuracy

Education

High School Diploma or GED

Medical Assistant program completion

Tools

Microsoft Outlook

Excel

Word

Case Management system

Job description

Alignment Health is seeking a bilingual Spanish care coordinator to join the remote Care Anywhere team. The role focuses on transitions-of-care outreach after hospital and SNF discharges, helping members schedule follow-ups with Care Anywhere providers and obtain necessary resources.

You will work on time-sensitive outreach, document outcomes, and collaborate with nurses and care managers to advocate for members while maintaining confidential records.