Bilingual Care Coach for High-Risk Patients

Humana Inc; Las Vegas (NV); Hybrid; USD 54,000 - 73,000; Full time

Job summary

Humana Inc. seeks a Care Coach to provide proactive, patient-centered care coordination and social needs support for high-risk patients in a hybrid environment. You will interact as the primary contact, conduct home visits, educate on chronic disease management, and coordinate with providers and community resources.

The role emphasizes culturally sensitive care, 5Ms framework understanding, and post-hospital follow-up to close care gaps. Travel to patient homes and clinics is expected.

Qualifications

• 3+ years of ambulatory, primary care, or senior-care direct patient care.
• Ability to discuss chronic conditions and reinforce medication instructions.
• Comfortable with regular home visits and community outreach.
• Experience in patient education, care coordination, and social support for high-risk or geriatric populations.

Responsibilities

• Care coordination across health and social service systems; advocate for patients.
• Liaise between patients, primary care, specialists, pharmacies, home health, and community providers.
• Post-hospital and ED follow-up to support safe transitions.
• Engage with community resources; promote social support and health goals.
• Deliver culturally competent, patient-centered care and discuss 5Ms framework to identify barriers.
• Prepare and participate in high-risk rounds.

Skills

Ambulatory care

Care coordination

Patient education

Home visits

Chronic disease discussion

Education

LPN/LVN license

MA Certification

RN/Physician license (foreign equivalence)

Job description

Humana Inc. seeks a Care Coach to provide proactive, patient-centered care coordination and social needs support for high-risk patients in a hybrid environment. You will interact as the primary contact, conduct home visits, educate on chronic disease management, and coordinate with providers and community resources.

The role emphasizes culturally sensitive care, 5Ms framework understanding, and post-hospital follow-up to close care gaps. Travel to patient homes and clinics is expected.