Bilingual Telephonic Care Coach

Humana; Springfield (IL); Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Care Coach 1 to evaluate member needs and coordinate resources for optimal wellness. This remote role guides members and families toward appropriate care options, while ensuring privacy and compliance. You will monitor outcomes and remove barriers with proactive care planning.

Candidates should have healthcare experience, bilingual skills, and strong communication. Remote work with occasional Humana office travel supported by benefits and flexible schedules.

Qualifications

• Bachelor's degree or LPN with IL licensure eligibility to practice.
• 2+ years of healthcare experience and strong communication skills.
• Proficiency with Word/Excel and multiple information systems.
• Commitment to improving consumer experiences in care coordination.

Responsibilities

• Evaluate member needs and coordinate services to support wellness goals.
• Identify and resolve barriers hindering effective care delivery.
• Monitor progress through assessments, data, and member conversations; plan care accordingly.

Skills

Bilingual English - Spanish/Polish/Ara

Exceptional verbal/written comms

Electronic information applications

Passion for customer experiences

Education

Bachelor's degree in health and human services

LPN with IL licensure eligibility

Master's degree in health service related field

Certified Case Manager (CCM)

Tools

Microsoft Office Word and Excel

Electronic health records systems

Job description

Become a part of our caring community

The Care Coach evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity. The Care Coach 1 employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Use your skills to make an impact

Required Qualifications

• Bilingual English - Spanish/Polish/Arabic/Creole/ Other
• Bachelor's degree in health and human services field or an LPN with the ability to be licensed in IL
• 2 or more years of Healthcare experience
• Knowledge of Microsoft Office Word and Excel
• Exceptional verbal/written communication and interpersonal skills
• Ability to use a variety of electronic information applications/software programs
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work

Preferred Qualifications

• Preferred residing in IL
• Certified Case Manager (CCM)
• Master's degree in health service related field
• Prior experience with Medicare & Medicaid recipients
• Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
• Experience with health promotion, coaching and wellness
• Knowledge of community health and social service agencies and additional community resources
• Experience with case management, discharge planning and patient education for adult acute care

• Prior experience with Medicare & Medicaid recipients
• Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
• Experience with health promotion, coaching and wellness
• Knowledge of community health and social service agencies and additional community resources

Additional Information

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$53,700 - $72,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to