Remote Bilingual Call Center Agent - Members & Providers

RemoteFetch; California (MO); Remote; USD 31,200 - 44,500; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

RemoteFetch is looking for a Bilingual Members & Providers Call Center Agent to join their team in California. You will respond to client inquiries, elevating complex issues, and providing knowledgeable assistance.

The ideal candidate has 2+ years of customer service experience, with strong problem-solving and communication skills. This remote role offers a competitive salary between $31,200 and $44,500 per year and includes generous benefits.

Qualifications

• 2 or more years of customer service experience in any industry.
• Strong problem-solving skills to bring inquiries to effective resolution.
• Ability to understand your role on a team and identify correct stakeholders.

Responsibilities

• Provide knowledgeable responses to basic client questions.
• Elevate more complex cases to appropriate staff as needed.
• Collaborate with team members and clients to resolve inquiries.

Skills

Customer service experience

Problem-solving skills

Written and oral communication skills

Knowledge of help desk software

Tools

Microsoft Office

Basic help desk software

Job description

RemoteFetch is looking for a Bilingual Members & Providers Call Center Agent to join their team in California. You will respond to client inquiries, elevating complex issues, and providing knowledgeable assistance.

The ideal candidate has 2+ years of customer service experience, with strong problem-solving and communication skills. This remote role offers a competitive salary between $31,200 and $44,500 per year and includes generous benefits.