Remote Bilingual Call Center Specialist (English/Spanish)

Gainwell Technologies; Northern (KY); Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Comprehensive training

401(k) employer match

Health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking bilingual Call Center Representatives for a 100% remote role based in California. You will handle member inquiries about healthcare benefits, eligibility, and services in both English and Spanish.

We expect at least 1 year in a call center, strong communication and problem-solving skills, and comfort navigating multiple computer systems. This is a full-time, remote position with comprehensive training and ongoing coaching.

Qualifications

• Must reside in California.
• Fluent in English and Spanish.
• At least 1 year of experience in a call center or contact center.
• Strong communication, listening, and problem-solving skills.

Responsibilities

• Assist members by phone with questions about healthcare benefits, eligibility, and available services.
• Deliver friendly, professional customer service in both English and Spanish.
• Research member questions, resolve concerns, and help members understand their next steps.
• Accurately document customer interactions and resolutions in our systems.
• Work with teammates and leadership to provide a positive customer experience.

Skills

Bilingual English/Spanish

Communication skills

Problem solving

Call center experience

CRM systems

Tools

CRM systems

Job description

Gainwell Technologies is seeking bilingual Call Center Representatives for a 100% remote role based in California. You will handle member inquiries about healthcare benefits, eligibility, and services in both English and Spanish.

We expect at least 1 year in a call center, strong communication and problem-solving skills, and comfort navigating multiple computer systems. This is a full-time, remote position with comprehensive training and ongoing coaching.